We are extremely sorry you have had this experience. The self-showing system has many safeguards to assure that a potential renter does not incur trouble, and people with bad intentions cannot beat the system.

Unfortunately, when a key has not been returned to the lockbox by a previous prospect it creates a great deal of inconvenience for the next one. The reason the key is not returned can be accidental but could also be a method for keeping additional interested parties from seeing the rental. Typically, after a viewing, potential renters are reminded to secure the key back in the lockbox.

Please contact our office immediately to let us know this has occurred. We will promptly place another key in the box. You can do so by calling the office at 877-WILMOTH (945-6684) or email us at: [email protected]

If you have had this experience, we are extremely sorry and will work hard to rectify the issue.